Welcome to Book Melbourne Taxis. By using our taxi services in Melbourne, Australia, you agree to comply with the following terms and conditions. Please read them carefully before booking.
1. Booking and Reservations
- All bookings must be made through our official website, app, or customer support channels.
- Confirmation of booking is subject to vehicle availability at the requested time.
- We reserve the right to cancel or modify any booking in case of unforeseen circumstances.
2. Payment Terms
- Payments can be made online via secure payment gateways or directly to the driver as per the chosen service.
- All fares are inclusive of GST and applicable service charges unless stated otherwise.
- Additional charges may apply for waiting time, tolls, or route changes.
3. Cancellation Policy
- Cancellations made within 24 hours of the scheduled pickup may incur a cancellation fee.
- No-shows will be charged the full fare of the service booked.
4. Conduct and Safety
- Passengers must adhere to all safety rules and instructions given by the driver.
- Book Melbourne Taxis reserves the right to refuse service to any passenger exhibiting unsafe or disruptive behavior.
- Children must be seated in appropriate child seats as per local regulations.
5. Liability
- Book Melbourne Taxis is not responsible for any loss, damage, or delays caused by circumstances beyond our control.
- We ensure professional and safe service, but passengers travel at their own risk.
By using Book Melbourne Taxis services, you accept and agree to abide by these Terms and Conditions.