Cancellation and Refund Policy – Book Melbourne Taxis
At Book Melbourne Taxis, we understand that plans can change unexpectedly. Our cancellation and refund policy is designed to provide clarity and convenience for our valued customers while ensuring smooth operations for our taxi services.
Cancellation Policy
Customers can cancel their taxi bookings under the following conditions:
- Cancellations made at least 2 hours before the scheduled pickup time will be fully refunded.
- Cancellations made less than 2 hours before the pickup time may incur a nominal cancellation fee.
- No-shows without prior cancellation may be charged the full fare.
- Special event bookings (weddings, corporate events) require a minimum 24-hour notice for cancellation without penalty.
Refund Policy
We aim to process refunds quickly and fairly. Our refund policy includes:
- Full refunds are issued for cancellations made within the allowed time frame.
- Refunds will be processed via the original payment method within 5–7 business days.
- Partial refunds may apply in case of late cancellations or no-shows.
- Any disputes regarding refunds can be raised via our customer support, and our team will respond promptly.
Contact Us
For cancellations, refund requests, or any assistance, please contact our customer service team through our website or call us directly. We are committed to ensuring a hassle-free experience for all our customers.